RETURNS AND EXCHANGES
Shipping rates and info:
• All domestic orders are shipped via UPS.
• Odin New York currently does not offer international shipping through our website. Please contact our stores directly or by emailing us at email@example.com for assistance with any purchase.
• FREE Continental U.S. Shipping (*We are not responsible for shipping costs for returned or exchanged merchandise).
• Orders are not delivered on the weekends or federal holidays.
• Orders are processed Monday through Friday excluding holidays.
• Orders received on weekend days, holidays and after 1 pm EST will begin processing the next business day.
• All orders are processed from Manhattan, New York.
• All orders are usually shipped within 48 - 72 hours of receiving your order though processing times may vary due to availability of merchandise.
• We cannot always guarantee availability of products. If the item purchased becomes unavailable or delayed, we will notify you immediately by email. We do not charge your credit card until your order is ready to ship. A pending amount may appear on your statement immediately after placing your order as a measure to authorize your card. The amount will not be processed until your shipment is ready; any pending amount will disappear shortly after order placement.
• All prices are listed in US dollars.
• We do not offer shipping to P.O. boxes or APO/FPO addresses
Cancellations, exchanges and returns:
• Customers must contact Odin New York before returning any item.
• All exchanges and returns must be made within fourteen days of your ship date. Orders returned within fourteen days are eligible for a refund. Merchandise must be returned with the original receipt, all original tags attached, unwashed and unaltered.
• Fragrances, bath and body, and grooming products are not refundable.
• Refunds will be credited to the same credit card that was used for the original purchase.
• Shipping and handling costs are not refundable.
• We will not accept COD return parcels.
• The return shipping costs are the responsibility of the purchaser unless otherwise agreed to by Odin New York.
• We reserve the right to refuse receipt of a return and deny a refund or store credit. We will not be responsible for lost return parcels therefore we suggest taking out appropriate insurance on any return.
• All sale items are final sale and garments are sold as is.
• Customers can return or exchange to an Odin New York store.
To request an exchange or return, please contact:
firstname.lastname@example.org or 212.966.0026
• We accept major credit cards: Mastercard, Visa and American Express.
Pricing, taxes and duty:
• Clothing items sold are subject to New York State sales tax if the order is shipped within New York State. All accessories and jewelry are subject to sales tax. There is no sales tax on gift card purchases. The New York State sales tax is 8.875% for items $110 and over / 4.375% under $110